Services

RD MGMT provides call handling, property management support, and social media management services to businesses, Airbnb hosts, property managers, and other clients. The specific services included depend on the support plan you choose, and we will confirm the scope of work with you before onboarding begins.

Plans & Billing

Our support plans are billed monthly in either USD or JMD, depending on your preference at signup. Pricing for each plan is listed on our Pricing page and is subject to change with reasonable notice. Custom plans are available for clients with unique needs and are billed according to the terms agreed upon separately.

• Monthly billing cycles, charged in advance
• Pricing shown in USD or JMD
• Custom plans available on request

Cancellations & Refunds

You may cancel your plan at any time. To avoid being billed for the next cycle, cancellations must be submitted before your next billing date. We do not provide refunds for partial months already in service, but we will always work with clients in good faith on billing questions.

Client Responsibilities

To help us deliver reliable support, clients agree to provide accurate business information, timely responses when we need input, and reasonable notice of changes such as new pricing, hours, or procedures. Clients are also responsible for ensuring their own compliance with any laws that apply to their business or customers.

Service Availability

Our 24/7 plans are designed to provide around-the-clock coverage, and we set clear response-time targets for every plan. These targets are goals we work hard to meet, not absolute guarantees, since availability can occasionally be affected by factors outside our control, such as internet or utility outages.

• 24/7 coverage available on eligible plans
• Response-time targets are goals, not guarantees

Limitation of Liability

To the fullest extent permitted by law, RD MGMT will not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim relating to our services is limited to the amount you paid us in the three months before the claim arose.

Confidentiality

We treat client and customer information as confidential and use it only to provide our services. Likewise, any non-public business information you share with us will be kept confidential and will not be disclosed to third parties except as needed to deliver our services or as required by law.

Governing Law

These Terms of Service are governed by the laws of Jamaica, without regard to conflict-of-law principles. Any disputes arising from these terms will be handled in the courts of Jamaica.

Contact

Questions about these terms can be directed to us anytime.

• RD MGMT, Kingston, Jamaica
• Email: hello@rdmgmt.com
• Phone: (876) 676-6931