Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, and business details when you contact us, request a quote, or sign up for a support plan. When we handle calls or messages on your behalf, we also collect information related to your customers and callers, including names, contact details, and the content of their inquiries.

• Contact and account information you give us
• Caller and customer details processed on your behalf
• Call recordings, chat logs, and message transcripts
• Basic technical data from visits to our website

How We Use Your Information

We use the information we collect to provide and improve our call handling, property management, and social media management services. This includes responding to inquiries, managing bookings and client communications, training our team, and keeping accurate records of the support we provide. We may also use your contact information to send service updates, invoices, and occasional announcements about our plans.

Call Recording & Communications

Calls, messages, and chats handled through our support plans may be recorded or logged for quality assurance, training, and dispute resolution purposes. By using our services, you consent to this recording, and you agree to notify your own customers where required by law. Recordings and logs are retained only as long as reasonably necessary for these purposes.

Sharing of Information

We do not sell your personal information or your customers’ information to anyone. We only share information with trusted service providers who help us deliver our services, such as phone system providers, scheduling tools, and hosting providers, and only to the extent needed for them to do their job. We may also disclose information if required by law or to protect the rights and safety of RD MGMT, our clients, or the public.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we handle, including restricted access to client accounts, secure storage of call and message records, and staff confidentiality agreements. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

Cookies & Analytics

Our website may use cookies and similar tools to understand how visitors use our site and to improve the experience. This may include basic analytics such as pages visited and time spent on the site. You can adjust your browser settings to limit or block cookies, though some parts of the site may not function as well as a result.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to any legal or contractual obligations that require us to keep certain records. To make a request, simply contact us using the details below and we will respond within a reasonable time.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out to us.

• RD MGMT, Kingston, Jamaica
• Email: hello@rdmgmt.com
• Phone: (876) 676-6931